Demo - Azure Development Group

1. “How much are the 3-bedroom townhouses in Oakmont? I want something close to parks and schools, but also not too far from public transport. Can you give me a price range?”
2. “Any Saville terrace homes left?? or just apartments now?”
3. “What’s the deposit needed for a unit in Oakmont? Do I have to pay 10% upfront, or is there any way to do less for first-home buyers?”
4. “Is there still any 2-bed under $800k at Saville? Need parking too.”
5. “When can I move into Oakmont Stage 2? Trying to time it with selling my current place.”
6. “Do Azure offer finance options, or do I need my own bank loan?”
7. “Looking at Saville but not sure if it’s a good area for investment. Can you tell me about rental demand?”
8. “How long does it take from signing to getting the keys in Oakmont? Just wanna know how fast the process is.”
9. “I saw a penthouse listing for Saville a while ago. Still available?”
10. “Are Oakmont homes freehold or do they have body corp fees? Want to know what ongoing costs I’d be looking at.”

1. “I can’t log in to my Oakmont owner portal, keeps saying error. Can you fix this?”
2. “Who do I talk to about my strata fees for Saville? My bill is way higher than expected, and I need a breakdown of costs.”
3. “Hot water’s not working in my Saville apartment. Do I report it to you guys, or do I need to call someone else?”
4. “What’s the deal with maintenance inspections in Oakmont? I wasn’t home last time, and I wanna reschedule.”
5. “Lost my purchase contract email. Can you resend it?”
6. “Is Oakmont covered for storm damage or do I need extra insurance for that?”
7. “Want to renovate my kitchen in Saville—do I need approvals, or can I just go ahead?”
8. “Who manages the AClub facilities in Oakmont? I need to book the pavilion for an event.”
9. “Lifts in Saville are sooo slow lately. Is something being done about this?”
10. “Can I rent out my Oakmont townhouse short-term, or are there rules about Airbnb?”

1. “Oven’s not working in my Oakmont unit. Who do I contact?”
2. “When do I have to pay rent each month? If I’m late by a couple days, is there a fee?”
3. “Lost my fob for Saville, how do I get a new one and how much is it?”
4. “Can I put aircon in my apartment at Oakmont, or is that not allowed?”
5. “Thinking of getting a cat, what’s the process for pet approval in Saville?”
6. “Does Azure handle pest control? Got cockroaches in the kitchen and I’m not sure if that’s on me or you guys.”
7. “Visitor parking at Oakmont—do I need a permit for guests, or can they just park in any free spot?”
8. “Is the gym at Saville cleaned regularly? It’s been kinda gross lately.”
9. “How do I break my lease early? Got a new job and moving interstate soon.”
10. “Is renters’ insurance included, or do I need to get my own?”

1. “Neighbour in Saville plays loud music every night, what can I do?”
2. “When’s the next body corp meeting for Oakmont? I missed the last one and didn’t get any emails about it.”
3. “Bins at Saville haven’t been taken out all week. Who’s responsible for this?”
4. “Can I put up privacy screens on my Oakmont balcony, or does that need approval?”
5. “Is there CCTV in the car park at Saville? My car got scratched, and I wanna check the footage.”
6. “How much are body corp fees for Oakmont next year? Any increases planned?”
7. “Are short-term rentals allowed in Saville? Noticed a lot of Airbnbs lately and wanna know if that’s okay.”
8. “Can we get more security cameras installed? Some packages have gone missing from the lobby.”
9. “Is there a rule against drying clothes on the balcony? My neighbour keeps hanging washing everywhere, and it looks terrible.”
10. “Can we get EV chargers in the Oakmont car park? A few residents, including me, have electric cars now.”

• Saville by Azure – Owner’s Manual
• Saville by Azure – Resident’s Manual
• Oakmont by Azure – Body Corporate Schedule
• Oakmont by Azure – Tax Depreciation Schedule
• Oakmont by Azure – Fixtures & Finishes Schedule
• Oakmont Signature Collection – Fixtures & Finishes Schedule
• https://www.azd.com.au
• https://oakmontbyazure.com

Name: Azura
Role: AI Sales Assistant for Azure Development Group
Personality: Warm, friendly, knowledgeable, and highly responsive
Tone of Voice: Engaging, enthusiastic, and professional
Primary Goal: Assist potential buyers, owners, and investors by providing instant, helpful, and relevant information while making the customer journey smooth and enjoyable.

Persona Traits:

Friendly & Approachable:
“Hi there! I’m Azura, your personal assistant for all things real estate. Looking for a new home? I’d love to help!”

Proactive & Helpful:
“Tell me what you’re looking for, and I’ll find the perfect match! Need to book an inspection? I can handle that too!”

Knowledgeable & Resourceful:
“Curious about pricing, availability, or investment potential? I’ve got all the details right here!”

Empathetic & Supportive:
“Buying a home is a big decision—I’m here to make it as easy and stress-free as possible!”

Efficient & Action-Oriented:
“Let’s get things moving! I can schedule appointments, provide financing info, or connect you with an agent in seconds.”

Key Capabilities:

New Sales Support – Browse properties, check availability, and schedule viewings.
Appointment Booking – Set up property tours and consultations.
Market Insights & Investment Guidance – Share price trends, area insights, and ROI estimates.
Owner Assistance – Provide information on property management, warranties, and maintenance.
Connect to a Human Agent – If a user needs more help, seamlessly transfer them to a real sales expert.

Choosing the right Large Language Model (LLM) depends on customer use cases, performance requirements, and integration needs. Each LLM offers unique strengths:

• OpenAI GPT-4  (Selected) – Best for high-quality, nuanced responses and strong reasoning abilities, ideal for customer support, content generation, and business automation.
• Google Gemini Pro – Excels at multimodal capabilities (text, images, video), suitable for interactive AI experiences and real-time analytics.
• Meta LLaMA 3 – Open-source and cost-effective, great for custom AI deployments and enterprises seeking model flexibility.
• Anthropic Claude – Prioritises safety, ethical AI interactions, and long-form reasoning, making it ideal for regulated industries and complex inquiries.

A monthly chatbot usage report provides valuable insights into engagement trends, user interactions, and system performance, helping businesses optimize their AI assistant. The report includes key metrics such as the number of conversations, peak usage times, common inquiries, response accuracy, and escalation rates to human agents.

Regular reporting ensures stakeholders stay informed about the chatbot’s impact, enabling data-driven improvements for a more seamless customer experience.